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1st line Technical Support Analyst - Networks

1st line Technical Support Analyst - Networks

Job Title: 1st line Technical Support Analyst - Networks
Contract Type: Permanent
Location: Exeter, Devon
Industry:
Salary: £17,000 + Benefits
Start Date: ASAP
Reference: AK8322
Contact Name: Abi King
Job Published: July 25, 2017 15:18

Job Description

1st line Technical Support Analyst with a good networking understanding (TCP/IP, WAN Switching, VPN) within a Windows/Unix environment required. Network accreditations such as CCENT, CCNA or CompTIA Network+ preferred.

Duties:

  • Provide technical support on covering TCP/IP, WAN Switching, VPN, DSL topology – Data network, primarily Cisco based.
  • Undertake detailed diagnostic and troubleshooting routines.
  • Owning incidents to resolution or escalate to senior technical team.
  • Manage faults within service level agreements

This role is primarily networks focussed, so only candidates who possess a demonstrable experience troubleshooting networking issues and who have ideally had training or gained appropriate networking certifications such as CCENT, CCNA or Network+ will be considered.