Connecting...

W1siziisinrozw1lx2fzc2v0cy9wexrlyy1saw1pdgvkl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

1st line Technical Support Analyst - Networks

1st line Technical Support Analyst - Networks

Job Title: 1st line Technical Support Analyst - Networks
Contract Type: Permanent
Location: Exeter
Industry:
Salary: £20,000 - 22,000
Reference: BD8322S
Contact Name: Ben Duncan
Contact Email: ben.duncan@pytec.co.uk
Job Published: May 11, 2017 15:48

Job Description

1st line Technical Support Analyst - Networks

1st line Technical Support Analyst with a good networking understanding (TCP/IP, WAN Switching, VPN) within a Windows/Unix environment required. Network accreditations such as CCENT, CCNA or CompTIA Network+ preferred.

NOTE: This role covers 24/7 shifts.

Duties:

  • Provide technical support on covering TCP/IP, WAN Switching, VPN, DSL topology – Data network, primarily Cisco based.
  • Undertake detailed diagnostic and troubleshooting routines.
  • Owning incidents to resolution or escalate to senior technical team.
  • Manage faults within service level agreements

This role is primarily networks focussed, so only candidates who possess a demonstrable experience troubleshooting networking issues and who have ideally had training or gained appropriate networking certifications such as CCENT, CCNA or Network+ will be considered.

Get similar jobs like these by email

By submitting your details you agree to our T&C's