Arguably one of the most valuable roles within a Software House; you will be working on the front line representing the company to all of their clients. As a Software Support Analyst you will utilise all different skills on a daily basis including customer service, technical investigation, problem solving and not forgetting the ability to ask the right questions.
You will join a well-established, structured and motivated team which will provide you with the opportunity to broaden your technical knowledge and enjoy the satisfaction of helping customers of all levels.
It is expected that you will already have Software or Application Support experience. You will know how to log, prioritise and escalate calls and be familiar with some sort of call management system be it in house of an off the shelf product. Experience working within a large helpdesk or service center is fine however this role will be a much more in depth positon within a smaller team. There will be the opportunity to play a part in user training, managing support forums and updating the internal guides and knowledge base. To command the top end of the salary banding we are looking for knowledge of ITIL, experience of SQL Server or a solid couple of years in Application Support.
This company have been working from home long before Covid, it works well for them and they do a great job in being collaborative and working as a team despite not sat in the same room. There are satellite offices you can go to if you wish and the team arrange socials and catch ups regularly.
The positon will involve day shift work (NOT 24/7).