Cisco Service Desk Support Technician – CCNA

Cisco Service Desk Support Technician – CCNA

Job Title: Cisco Service Desk Support Technician – CCNA
Contract Type: Permanent
Location: Stratford-upon-Avon, Warwickshire
Salary: £23,000 - £27,000 + Bonus
Start Date: ASAP
Reference: BD8280
Contact Name: Ben Duncan
Job Published: March 30, 2017 08:45

Job Description

Cisco CCNA Service Desk Support Technician required to work in an onsite team for a major managed services company.

Key skills are:

• CCNA qualification with Routing and switching troubleshooting 
• SLA management
• Reporting and Analysis
• An understanding of VOIP
• An Understanding of ITIL
• Experience of Operational Life Cycles; incident, change, problem, provisioning, procurement 
• Experience of Remedy or similar ticketing systems 

The role will involve diagnostic and technical resolution services to support my client’s customer in line with contracted SLA’s and to ensure high levels of customer satisfaction. Plus managing networks using a procedural discipline to maintain network availability, security and performance.

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