Cisco CCNA Service Desk Support Technician required to work in an onsite team for a major managed services company.

Key skills are:

• CCNA qualification with Routing and switching troubleshooting 
• SLA management
• Reporting and Analysis
• An understanding of VOIP
• An Understanding of ITIL
• Experience of Operational Life Cycles; incident, change, problem, provisioning, procurement 
• Experience of Remedy or similar ticketing systems 

The role will involve diagnostic and technical resolution services to support my client’s customer in line with contracted SLA’s and to ensure high levels of customer satisfaction. Plus managing networks using a procedural discipline to maintain network availability, security and performance.