Job: Incident Analyst / Problem Analyst / Service Desk / Service Operations Analyst / Service Delivery Analyst
Skills: ITIL, Incident Management, Problem Management
Incident Analyst / Problem Analyst / Service Desk required for a new exciting job opportunity to join a busy and fun service operations team based in Swindon. Working in a small Incident and problem team you will support the IT Service Desk, ensure tickets are logged and managed in line with ITIL best practice and act as a day to day escalation point for customer escalations. Acting as major incident analyst you will support incident resolution promptly and provide major incident reports and reviews whilst identifying and implementing process improvements.
This is a great opportunity for someone working on a service desk with some incident responsibility and looking to step up into an Incident focussed role. This also offers an on call allowance on top of the basic (1 in 3). Candidates with ITIL awareness are highly advantageous as is anyone who already has Security Clearance if not you must be eligible to gain SC.