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IT Service Delivery Coordinator

IT Service Delivery Coordinator

Job Title: IT Service Delivery Coordinator
Contract Type: Permanent
Location: Swindon
Industry:
Salary: £23,000 - £25,000
Start Date: ASAP
Reference: AK8773D
Contact Name: Abi King
Contact Email: abigail.king@pytec.co.uk
Job Published: July 24, 2018 09:14

Job Description

Job: IT Service Delivery Coordinator / Customer Service Coordinator - ITIL / Customer Service Specialist / Customer Service Executive / Service Desk Administrator / Service Desk Analyst 

Skills: ITIL, Microsoft Office, Excel, PowerPoint, Word

IT Service Delivery Coordinator required by an exciting and reputable client in Swindon to join their customer service team. You will be responsible for managing all customer escalations/queries, circulating service management reports and maintaining customer relationships. It is essential you are familiar with working to service delivery standards and frameworks, preferably having ITIL accreditations/awareness.

This role will involve developing effective working relationships with new and existing customers to maintain customer satisfaction at all times, reviewing and circulating service reports and acting as the main point of contact for all escalations/queries.

The successful candidate will have at least 2 years’ experience working in a customer focused role and will ideally have worked for an IT Managed Services company and have obtained ITIL accreditations or have experience of working to frameworks and service delivery standards.

You will hold or have held Security Clearance in the past, or at least be eligible for Security Clearance so will have had to have lived and working in the UK for the last 5 years.