Key words for this job: ITSM IT Service Delivery Manager ITIL Change Problem Incident
Reporting directly into the IT Director this is a pivotal and valuable role which would suit an experienced Service Delivery or IT Change Manager looking for a new challenge. Positioned within the Snr IT management team you will be responsible for owning the Change, Problem and incident Management process whilst looking to drive continual improvement.
The role does not have direct team management responsibilities and therefore you can firmly focus on driving and improving the services provided across this vast business. You will review and improve control, processes and documentation and also manage the Change Advisory Board. Excellent communication, negotiation and influencing skills are essential as are solid admin and data handling skills for reporting and MI purposes. Others areas of knowledge include ITIL (ideally accredited) and proven experience working alongside Agile teams.
Based in Milton Keynes this role is easily commutable from Luton, Bedford, Northampton and Leighton Buzzard.