Based in Milton Keynes this well recognisable and established brand are looking for a 2nd line support engineer to join their growing internal IT Team. Supporting 1000+ UK based colleagues on all things IT this is a varied role which will include both telephone, remote and face to face support. The company have a great reputation for looking after employees and there are success stories all across the IT Department of people who have grown and progressed into more senior or technical roles.
You will ideally be well rounded IT Support Analyst who’s experience goes beyond logging calls and asking somebody to try turning off and back on again. You will be confident managing incidents and ensuring customer’s expectations are set and managed. From a technical point of view solid Windows Support skills are required, you will be comfortable on versions including and beyond Windows 7 and Server 2003. An appreciation for TCP/IP, LAN, WAN and Exchange would be advantageous. General knowledge to support printers, tablets, phones and devices will also be useful.
Its key you have commercial experience within an IT department whether that is support within a small company or working on an IT Helpdesk / Service Desk. Whilst not essential any relevant accreditations or industry qualifications would be of value.
Ensuring this major brand continues to be a UK success story the IT Team do offer support beyond core office hours however this role will not be working 24/7 shifts.