My client are looking for a technically minded leader who can manage and motivate circa 12 Desktop Support Engineers. The team are split across 3 sites, they of a mid to senior level and whilst they are delivering a good service, the view is with your guidance and support they can deliver an even better service.
Previous technical management is essential, you will have the influencing and stakeholder management skills to act as an escalation point and be personable and approachable to help your team flourish. Ideally you will be familiar with working within a Service Provider environment and be willing to visit other sites a couple of times a month to check in with your team. Previous experience will likely include time spent as either a Helpdesk or Desktop Team Lead of Manager. Broad Technical skills around Windows products is expected along with working knowledge of ITIL.