Major Incident Manager

Major Incident Manager

Job Title: Major Incident Manager
Contract Type: Contract
Location: Northampton
Salary: £350 - £400
Start Date: ASAP
Reference: SWMIM
Contact Name: Sam Wiggins
Contact Email:
Job Published: May 28, 2018 11:30

Job Description

Major Incident Manager

Key words for this job: Major Incident Manager Change problem ITIL Service delivery management crisis disaster lead senior

Major Incident Manager required to join a Blue Chip client at their office in Northampton, Northamptonshire. Operating as the core point of contact for Major / Serious Incidents you will be an experienced and cool headed Incident Manager with solid communication and influencing skills.

Your core responsibilities will include:

  • The fast and effective resolution of Major / Critical Incidents.
  • Lead Major Incident Reviews to find root cause.
  • Stakeholder management of senior leadership during Major Incidents and taking them through MIR’s.
  • Leading management of Problems to avoid reoccurrence.
  • Responsible for delivering initiatives on the Service Improvement roadmap.
  • Engagement with key stakeholders to identify trends and focus on problem areas

Initially for 3 months this contract has the scope to extend due to major programmes within this organisation. Based in Northampton this job is easily commutable from Milton Keynes, Coventry, Peterborough and Bedford.