Problem Manager, ITIL

Problem Manager, ITIL

Job Title: Problem Manager, ITIL
Contract Type: Permanent
Location: Northampton
Salary: £35-45,000 + Bonus + Benefits
Start Date: ASAP
Reference: HG8617
Contact Name: Holly Gibbins
Contact Email:
Job Published: February 20, 2018 16:29

Job Description

ITIL Problem Manager is required by a leading company in Northampton. Taking the responsibility for the management of network problems covering known error, root cause and trend analysis and managing the full lifecycle of network problems / incidents including their prioritisation, escalation, analysis and review.

Successful applicants will have demonstrable experience in Problem Management, be used to taking ownership of problems and following these through to resolution. Good working knowledge of fault management systems, customer focus, excellent communication skills and confidence working within a team is required. ITIL Foundation / Practitioner level accreditation or equivalent ITIL environment experience is essential. 

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