ITIL Problem Manager is required by a leading company in Northampton. Taking the responsibility for the management of network problems covering known error, root cause and trend analysis and managing the full lifecycle of network problems / incidents including their prioritisation, escalation, analysis and review.
Successful applicants will have demonstrable experience in Problem Management, be used to taking ownership of problems and following these through to resolution. Good working knowledge of fault management systems, customer focus, excellent communication skills and confidence working within a team is required. ITIL Foundation / Practitioner level accreditation or equivalent ITIL environment experience is essential.