Senior Incident Manager - Day shifts
My client are a major UK firm with an established IT and Service Operations function here in the Midlands. They are looking to bring on board an Incident Management Team Leader / Lead MIM who will carry out the core IM tasks whilst also managing a small team.
The Incident Management side of the role is fairly standard, you will be responsible for management live incidents, this will include documentation, reporting and taking incidents through to route cause and problem analysis. Operating within an ITIL environment you will manage the IT service recovery and play a key role in driving service improvement across the group. The managerial aspect of the role will see you leading and driving a team of circa 5, this will include motivating, mentoring and supporting your team members.
Working as the Senior Incident Manager you will not work 24/7 shifts and instead enjoy working Monday – Friday. Given the nature of the role there will be the expectation to be available to support your team when needed and you will partake in the on call rota which is circa once every 6 weeks.
The client are looking for an experienced Incident Manager who ideally benefits from a broader Service focused skill set with knowledge of Problem Management and Service Improvement. You will be comfortable leading and motivating a small team and likely be ITIL accredited. The team work on site the majority of the time and therefore you will be commutable to Northampton. The current team live locally across Milton Keynes, Bedford, Coventry and Leicester.