Working within the IT Department of a leading UK business you will be required to provide support in the areas of incident, problem and change management. As a knowledgeable ITIL professional you will apply your Service Delivery / Service Management experience to support the growth and efficiency of the business on a global scale.
As part of a 24/7 environment you will coordinate incidents, ensure that changes follow the designated guidelines and complete problem review to root cause analysts and resolution. Solid experience within a Service focussed ITIL environment is essential and it would be highly advantageous if you have previously knowledge of incident, problem and change management. Good IT / Technical background is preferred and therefore it is likely you have spent time working as part of Service Desk or Support Desk. If required the technical aspects of the role can picked up if you are able to demonstrable you capabilities in the other areas.