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Service Delivery Manager

Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Stratford-Upon-Avon
Industry:
Salary: £55-60,000
Start Date: ASAP
Reference: AK8475
Contact Name: Abigail King
Contact Email: abigail.king@pytec.co.uk
Job Published: October 05, 2017 17:48

Job Description

Working for an IT System Integrator as a Service Delivery Manager dedicated to one established, long term key account. You will manage the provision of IT/Networks/Comms services and ensure end-to-end service delivery with the main objectives being to increase client satisfaction and maximise the revenue opportunities within accounts by identifying & agreeing service improvement opportunities.

Candidates will have several years experience as a Service Delivery Manager or Client Services Manager for an IT / Networks solutions / systems integration / managed service provider.

Experience servicing external end-clients i.e. working for a provider rather than end-user is essential as is a good understanding of commercial aspects of contract management i.e. a good appreciation of budgets and profit & loss.

You must also be used to spending a significant amount of time on client sites.

An ITIL Foundation accreditation is preferred but not essential. Any experience within a financial or the Insurance sector would be beneficial. Candidates must hold a full UK drivers licence.