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Service Desk Shift Team Lead

Service Desk Shift Team Lead

Job Title: Service Desk Shift Team Lead
Contract Type: Permanent
Location: Swindon, Wiltshire
Industry:
Salary: £25-28,500 (including shift)
Start Date: ASAP
Reference: HG8279
Contact Name: Holly Gibbins
Contact Email: holly.gibbins@pytec.co.uk
Job Published: March 30, 2017 09:07

Job Description

As a hands on leader you will have good experience in Microsoft Desktop technologies including, Windows 7 and 8, and MS Office and Windows server 2008/2012. Acting as point of contact for internal & external customers you are expected to be a hands on leader to team providing 1st line and some 2nd line support on a 12 hour (4 on 4 off) shift basis and troubleshoot basic network issues. The main focus of the role is someone with good ticketing system experience who is supporting Microsoft Windows 7 (or later) and MS Office 2007, 2010, 2013 as well as other Desktop software and some hardware troubleshooting. Candidates with remedy ticketing system experience is advantageous. 

My client has recently changed to a 4 on 4 off pattern and in need of a new outgoing confident team leader who is passionate about technology. This is an opportunity for an enthusiastic technically minded individual looking to progress their IT career. 

It is essential all applicants be eligible to gain UK Security Clearance. This is a wonderful opportunity for someone who is possibly working on a service desk and/or 1st line support desk and looking to move their career into an organisation that offers progression, training and an exciting future.