Job Title: Service Ops Analyst, Operations Analyst, Incident Analyst, Service Desk Engineer
Skills: Incident, problem, chance, ITIL, ticketing system, helpdesk, service desk
An exciting opportunity to join a busy and fun service operations team in Swindon. Working in a small Incident and problem team you will support the IT Service Desk, ensure tickets are logged and managed in line with ITIL best practice and act as a day to day escalation point for customer escalations. Acting as major incident analyst you will support incident resolution promptly and provide major incident reports and reviews whilst identifying and implanting process improvements.
This is a great opportunity for someone working on a service desk with some incident responsibility and looking to step up into an Incident focussed role. This also offers an on call allowance on top of the basic (1 in 3). Candidates with any ITIL awareness is highly advantageous as is anyone who already has Security Clearance if not you must be eligible to gain SC.