Skills: Microsoft Exchange, Active Directory, ITIL, Office365, TCP/IP, CompTIA
My client is looking for a technical support field engineer to join their growing team based in Nottingham. You will have proven experience in supporting Windows, Microsoft Exchange, Active Directory and Office365 as a minimum. An understanding of networks and network communications TCP/IP, DNS & DHCP would be highly beneficial, as would ITIL methodologies.
This is a role where you will get the opportunity to work on a variety of technical issues, supporting the day to day internal technical delivery. The role will involve liaising with customers by phone and email to diagnose faults, this role involves having the flexibility to go to other sites to provide support as and when required. Previous experience on a Technical Support / Field Support or in another IT Support role is expected.
You will have at least 1 year’s technical support experience with solid knowledge of Microsoft operating systems (Windows 7, 2008, and 2012), PC hardware and Networks. It is key that you are a confident communicator able to deliver efficient support with accuracy and attention to detail. A CompTIA qualification or similar is advantageous.
This is a great opportunity to work for a growing company that offers great benefits and for someone who is well organised, has good time management skills and enjoys technical field-based work. Full UK Drivers Licence is essential.